B. Recipient not satisfied with the gifts delivered.
If the recipient is not satisfied with the gifts delivered due to decomposed product or dissatisfied due to quality, the customer who ordered the Gifts will be given 100% refund, provided that
The recipient refuses to accept the Gifts and returns the same instantly at the address stated on the Delivery Order with intact condition.
AND
Customer writes to us a mail about the reason of dissatisfaction. Please state the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will be used to help us to improve our customer service.
C. Unavailability of gift types or colors/Size
If the customer has ordered the gift types or colors/Size that are not available (e.g. due to shortage in supply) at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and a similar product will be delivered.
D. Location of delivery is beyond our coverage
In case any area is out of our specified city list or in case any area is not accessible for any reason beyond our control.
How is the refund procedure being carried out?
Refund will be carried out within three days once one of the above mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Safe keep this refund notification for checking against your monthly credit card bill.
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